Personal information (or personal data) is information about an individual that allows us to identify that person. In order to provide you with a smooth shopping experience at Stanleyjamesjewellery.co.uk, we collect the following Personal Information about you once an order has been placed: Name, Billing and Delivery Address, Telephone Number, Email Address, Item(s) ordered. In some areas of our site we ask you to provide information directly. This includes some of the above which you provide when you purchase any of our products or complete a Contact Form on our website or otherwise interact with us by telephone, email or post..
We want you to have a great shopping experience at stanleyjamesjewellery.co.uk so we use your personal information to make it easy for you to browse and place an order. We may use your information in the ways below: • Process requests and purchases and manage your interaction with us; • To communicate with you about services or products you have requested from us: for example, in the event that the service or product you have requested is unavailable; of if there is a query or problem with your requests; or when (in accordance with your preferences) we keep in touch with you about similar services or products; • To fulfil our legal obligations (for example, where we are required to keep records of transactions or share information with authorities)/ Our postal and courier services have access to your delivery address in order to be able to dispatch your jewellery/watch to your chosen address. We may also contact contact you via the below channels:
We will email you once an order has been placed to remind you of what has been ordered. A further email is sent Stanley James to let you know your order has been dispatched. Depending on your chosen method of delivery, one of our partners assisting in the delivery of your item(s) will send you an email with tracking information so you can see where in transit your item is.
If there is an issue with your order or we need to refund/take any further payments, we may need to call you on the phone.
We receive requests by post, whether they are items for sale or repairs, and dispatch to the designated address when complete.
If you contact us via social media, we will respond on the same channel or move to email if we feel the conversation needs further assistance. If you follow one of our social media accounts, we receive basic personal data about you according to your profile; your account name, gender, general interests, location, age. Our legal basis for processing this data is our legitimate interest in providing social media and marketing content that is of interest to our followers on social media. This personal data will be used within the terms and functionality of the social media sites.
We will collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type. We use this information to better understand how visitors use our platform and for internal reporting purposes. In the case of Fraudulent use, we have the ability to block IP address to ensure no illegal activity can occur.
Some of the services that we provide are able to use information about your location. For these services, which are typically available on mobile devices or applications, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors, beacons or Wi-Fi access points in order to allow you to benefit from a more personalised service. Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them.
We keep your personal data for no longer than necessary for a lawful purpose, such as processing a purchase (or for a reasonable period after the purchase so that we can process any claim or query). A Single Socket Layer, or SSL certificate is a small file that digitally binds a cryptographic key to an organisations details. Implemented on our website, it activates the ‘padlock’ symbol that you see in web browsers. It provides you with that https:// in your address bar – making all our content secure between servers, increasing our Google search engine optimisation (SEO) rankings. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We take the security of your personal information very seriously and will attempt to protect against the loss, misuse and alteration of your personal info. We have implemented reasonable administrative, technical and physical measures to protect your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet. We are not responsible for the contents or policies of external websites and recommended that you check the privacy and security policies and procedures of every website that you use and submit your personal details to.
Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission. We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed. We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.
We do not sell your information to any third-party providers. However, we may use a third party to assist with payment gateways and platforms and email automation. We have agreements in place with each provider to ensure that your date is secure and cannot be access or used for any other purpose In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. The third parties we use are: • Sage Pay • Paypal • OpenCart